You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Estimated Delivery Time For all packages: 5-20 Days. Processing Time: 7 days
We use several different vendors domestic and abroad.
All items will receive separate shipping and tracking.
This allows your purchases to come quicker than packing together.
**We are not responsible for international taxes**
Frequently Asked Questions:
Where is my tracking number?
Tracking information is only available for Premium Shipping usps & Epacket shipping.
Track order here: https://www.thequeenmelanin.com/apps/tracktor/track
Do you ship to my country?
Yes! We ship to every country in the world!
How will my items be shipped?
All US sent products are shipped via epacket. Other countries will receive products via their local government's postal service.
The Queen Melanin is not responsible for delayed shipping due to orders being held by customs.
I ordered multiple items, will everything arrive together?
Sometimes, depending on the order. Depending on what products were ordered, we may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible.